Return Material Authorization (RMA) Request

Step 1: Terms and Conditions

Please review the requirements for obtaining a return authorization:

If your Honeywell Test and Measurement product is in need of repair and/or calibration, you will need to obtain a Return Material Authorization Number (RMA) before returning the unit.

If you need to return items for credit, please do not use this form. Returned goods for credit require an authorization that can be obtained by contacting us directly.

Contact Information:

Honeywell/Columbus, Ohio	Honeywell/Singapore
Phone: (800) 848-6564	Phone: 65 65803 158/284
Phone: (614) 850-5000	Phone: 6012 515 6311 (based in Malaysia)
Fax: (614) 850-1111	Fax: 65 65803 302
Email: Sensotec.service@honeywell.com	Email: S&CSingaporeCustomerCare@honeywell.com

An RMA# and shipping instructions will be assigned immediately upon completion of the required information and agreement to the following requirements:

Remove Honeywell units from any fixtures prior to shipping the units to our facility
There is an evaluation fee for all repair requests. This fee is waived upon approval of repair or purchase of replacement unit
If no problem is found upon completion of the product evaluation then a quote will be sent for recalibration. If you do not choose to have it recalibrated, then you will be responsible for the evaluation fee and the product will be returned ‘as-is’.
If warranty is claimed, but is rejected due to damage or negligence, an evaluation fee will be charged
If the product is in need of repair or service we will contact you with a quote for approval. At that time we will require a revised purchase order number or credit card and a signature as authorization for the repair or service amount.
Payment Terms:
- Singapore: Terms are cash-in-advance. Please attach check payment to purchase order when shipping product
- Rest-of-World: Payment terms of Net 30 are subject to Credit Department approval for new customers. Quotes under $2500 should be paid by credit card
If products are at our facility longer than 45 days, after the initial quote is sent for approval then the product will be returned ‘as-is’ and the evaluation fee will be invoiced.

Step 2: Verify required software is installed.

You will need Adobe Reader to print your shipping label. Download by clicking the following icon.

Step 3: Please answer the following questions first.

Have any of the units being returned been exposed to radiation?

Yes

Have any of the units being returned been exposed to hazardous chemicals or potentially infectious materials?

Yes

Have all of the exposed units being returned been cleaned of any infectious materials?

Yes

Step 4: Please select a Honeywell services location.

1. Honeywell/Columbus Ohio: Evaluation, Calibration, Warranty Claim/Repair - all product lines
2. Honeywell/Singapore: Calibration - Selected load/pressure ranges click here for more information