Return Material Authorization (RMA) Request

Step 1: Terms and Conditions

Please review the requirements for obtaining a return authorization:

If the Honeywell or Lebow product is in need of repair and/or calibration, you will need to obtain a Return Material Authorization Number (RMA) before returning the unit.

If you need to return items for credit, please do not use this form. Returned goods for credit require an authorization that can be obtained by contacting us directly.

Contact Information:
Phone: (800) 848-6564
Phone: (614) 850-5000
Fax: (614) 850-1111
Email: Sensotec.service@honeywell.com

An RMA# and shipping instructions will be assigned immediately upon completion of the required information and agreement to the following requirements:

Remove Honeywell units from any fixtures prior to shipping the units to our facility
There is a $95 evaluation fee
If no problem is found upon completion of the product evaluation then a quote will be sent for recalibration. If you do not choose to have it recalibrated, then you will be responsible for the $95 evaluation fee and the product will be returned ‘as-is’.
If the product is in need of repair or service we will contact you with a quote for approval. At that time we will require a purchase order number or credit card and a signature as authorization for the repair or service amount.
Payment terms of Net 30 are subject to Credit Department approval for new customers
- Quotes under $2500 should be paid by credit card
If products are at our facility longer than 90 days after the initial quote is sent for approval then the product will be returned ‘as-is’ and the $95 evaluation fee will be invoiced.

Step 2: Verify required software is installed.

You will need Adobe Reader to print your shipping label. Download by clicking the following icon.

Step 3: Please answer the following questions first.

Have any of the units being returned been exposed to radiation?	Yes No
Have any of the units being returned been exposed to hazardous chemicals or potentially infectious materials?	Yes No
Have any of the units being returned been cleaned of any infectious materials?	Yes No

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